Executive Summary

As a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been an important decision across industry. Being a head of IT infrastructure, your options are far from many. Your aim is to select a model that brings in maximum IT support, has a compelling ROI and is in line with business requirements.

The purpose of this webpage is to introduce our organization and it's services, give a brief on what you can expect from a managed services provider and present our technology advantage, our mode of engagement and the service offerings.

Mahyar Okhovatian
Managed Services
By Compu Sys

Our Introduction

Managed Services by Compu Sys is a leading managed service provider of network, applications and services with expertise in voice, data, wireless, video, and Voice over IP (VoIP). We assess, design, build, deploy, and manage networks. Our network support capabilities range from simple IT moves, to Call Center application management to remote network performance management. All these capabilities assure that your networks operate at optimal performance with maximum cost-efficiency.

Today, IT managers at companies, both large and small, are increasingly overwhelmed trying to implement and maintain a complex environment of voice and data networks that must support multiple applications often spread over multiple locations in the U.S. and even abroad. Many IT environments are multi-vendor, multi-protocol, and multi-provider. Managing multiple service agreements and pricing plans can be cumbersome.  To add to this complexity, user volumes and traffic are increasing as new applications emerge and deploy.

Maintaining the level of expertise and tools in-house to meet the challenge of maintaining the IT infrastructure adds costs and defocuses valuable resources that could be directed at a company's core business, particularly in small and growing businesses.

Managed Services by Compu Sys helps you control the largest single cost of business technology - the hidden costs of lost time and productivity due to technical problems. You get all the benefits of having a fully staffed IT department at hand for a tiny fraction to physically hire and in-house them. Further, we are at your service 24x7x365. You have just one number to call, no matter what the problem is.

You have a choice to select from our diversified packages that help control costs while still providing solutions to the network and computer problems that plague you most often. Our services are proactive; we anticipate and correct many problems before they occur. We remotely monitor 5000+ aspects of every system's performance, round the clock, including security issues.

We provide world class services backed by the security and knowledge of a pool of technical experts. Your business will receive computer, network and IT infrastructure care from a team of technology management professionals - all for a flat, predictable monthly fee.

Our clients range from small businesses and non-profit agencies to large companies including government offices. Give us a call today and see how we can help your organization simplify IT management and liberate you to focus on your core business.

Setting Expectations

Recent technological innovations have driven companies of all sizes to outsource their IT infrastructure in order to focus on their core business. Small and medium businesses (SMB) are interested in outsourcing because of the inherent complexity of technology. Large enterprises choose outsourcing as a cost-reduction effort and to focus on strategic IT issues. This outsourcing trend has enabled service providers to offer enterprise-class services to their customers - thus relieving them of the financial and resource burdens associated with full-time IT infrastructure management.

The major challenge today is to identify an IT Service Partner providing you value-conscious service efficiently. You need an IT Service Partner that has full-services portfolio and sets out clear Service Level Agreement (SLA) and has technology advantage over others - organizations using state of the art technology to serve your needs and derive dual benefits. You expect the IT Service Partner to be staffed with high skilled manpower and have the muscle power to train and retain such staff over long time frames. A Managed Service Provider that operates with industry best practices and has tight process layer compiling industry standards would be preferred over others.

Further, you would expect your MPS to offer a pay-as-you-go model with no capital outlay; Caters to your quick start requirements and adheres to SLA based service delivery. You want to do away with the purchase of expensive framework tools and go through the subsequent headache of installation and integration of these tools into your infrastructure. Ultimately you would like to trust your money on someone who offers a managed service that complies with your enterprise security policy as able to share services data with you transparently. And here we are, Managed Services by Compu Sys, fulfilling all your expectations.

Our Technology Advantage

We use SAAZ - a technology framework, specially built for managed service providers from Zenith Infotech Ltd. SAAZ combines a remote management platform and a managed security services infrastructure. This infrastructure enables us to provide you complete IT infrastructure management services including security solutions to end-users - securely, proactively and in a cost effective manor. The platform architecture enables us to deliver services on Industry best practices and aggregates data into a web portal - your data related to assets, change management, alerts, trends, security, spam, reports on chats, browsing, etc.

We manage remote networks securely across the Internet or any public IP network without the need for setting up a VPN or opening ports of the firewall. Our advance technology works transparently across NAT and cuts down the implementation complexities and time. Furthermore, it uses the SSH2 protocol in an outbound mode from inside the firewall, making it highly secured. Additional use of Certificates provides an extra-layer of protection over and above the encryption and security provided by SSH2.

Moreover, we offer a complete Life Cycle Management for IT assets like management and monitoring of desktops, servers, networks and applications. Our hosted security platform brings you unmatched combination of e-mail, web and IM protection without you having to install or purchase any new hardware or software, however protecting your network against viruses, spam, spyware, and inappropriate web usage. It also obviates the need to purchase point products and piece them together to have a solution to address the full services market at the same time bring in the necessary standards to our services.

Your biggest benefit would be to expect service levels equivalent to rolling out a Top-Class Enterprise Management System within your organization without having to pay for the high capitol outlay. Get a quick start without waiting for long implementation and training timelines. Work with industry best practice and processes without having to learn them. We believe you should focus on your core business, reduce cost, increase profitability, gain expertise and win new customers. After all you need to get a leap advantage over others by using a technology currently used by the likes of Sony, LG, and Carnegie Mellon University who use it to manage their IT infrastructure in many parts of the World.

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